Terms of Service

Welcome to Zlavox AI! These Terms of Service ("Terms") govern your access to and use of our website (zlavox.ai), AI voice agent platform, and related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

Please read these Terms carefully. They include important information about your legal rights, remedies, and obligations.

1. Acceptance of Terms

By creating an account, accessing our website, or using our Services, you confirm that:

• You have read, understood, and agree to these Terms
• You are at least 18 years old
• You have the legal authority to enter into this agreement
• If you represent a company, you have authority to bind that organization

2. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes:

• We will update the "Last Updated" date
• We will notify you via email or a prominent notice on our website
• Continued use of the Services constitutes acceptance of the revised Terms
• If you do not agree to the changes, you must stop using the Services

3. Description of Services

Zlavox AI provides AI-powered voice agent services designed to automate customer interactions. Our Services include:

• AI voice agents capable of handling inbound and outbound calls
• Natural language understanding and conversational AI
• Multi-language support (40+ languages)
• Integration with third-party systems (CRMs, scheduling tools, etc.)
• Analytics and reporting dashboards
• API access for developers

4. Account Registration and Security

4.1 Account Creation

To use certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access

4.2 Account Responsibility

You are responsible for all activity that occurs under your account. We are not liable for any loss or damage arising from unauthorized account access due to your failure to maintain security.

5. Acceptable Use Policy

You agree NOT to:

• Use the Services for any illegal or unauthorized purpose
• Violate any laws, regulations, or third-party rights
• Transmit harmful code (viruses, malware, etc.)
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services
• Use the Services to harass, abuse, or harm others
• Impersonate any person or entity
• Scrape, spider, or crawl the Services
• Reverse engineer or decompile our software
• Use the Services for telemarketing without proper consent

6. Intellectual Property Rights

6.1 Zlavox Ownership

All rights, title, and interest in the Services, including all software, algorithms, designs, trademarks, and content (excluding your data), are owned by Zlavox AI. You may not copy, modify, distribute, or create derivative works without our express written permission.

6.2 Your Content

You retain ownership of any data, voice recordings, or content you provide through the Services ("Your Content"). By using our Services, you grant us a limited license to:

• Process, store, and transmit Your Content to provide the Services
• Use anonymized and aggregated data for analytics and AI training (unless you opt out)

7. AI Voice Agents: Limitations and Disclaimers

You acknowledge that:

• AI agents are not human and may make mistakes
• You are responsible for monitoring AI interactions and ensuring compliance with applicable laws
• Zlavox is not liable for decisions made based solely on AI recommendations
• You should provide clear scripts, instructions, and escalation paths
• You must inform customers when they are interacting with an AI agent (where required by law)

8. Fees and Payment

8.1 Pricing

Our pricing plans are available on our website. Fees are based on usage (e.g., number of calls, minutes, features). You agree to pay all applicable fees according to your selected plan.

8.2 Billing

• Fees are billed monthly or annually (depending on your plan)
• Payments are processed automatically via your payment method
• You must keep billing information current
• We may suspend services for non-payment

8.3 Refunds

All fees are non-refundable unless otherwise stated or required by law. If you believe you have been incorrectly charged, contact us within 30 days.

9. Data Protection and Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your data.

You are responsible for ensuring compliance with applicable data protection laws (including GDPR, UK GDPR, CCPA, etc.) when using our Services.

10. Term and Termination

10.1 Term

These Terms remain in effect for as long as you use the Services.

10.2 Termination by You

You may terminate your account at any time by contacting us or using the account settings. You remain responsible for fees incurred before termination.

10.3 Termination by Zlavox

We may suspend or terminate your access to the Services immediately, without notice, if:

• You violate these Terms
• Your account is inactive for an extended period
• We discontinue the Services
• Required by law or regulatory authority

10.4 Effect of Termination

Upon termination:

• Your right to use the Services ceases immediately
• We may delete your account and data (subject to our retention policies)
• Provisions that should survive termination (e.g., indemnity, limitations of liability) remain in effect

11. Disclaimers and Warranties

We do not warrant that:

• The Services will be uninterrupted, error-free, or secure
• Results obtained from the Services will be accurate or reliable
• Defects will be corrected

12. Limitation of Liability

13. Indemnification

You agree to indemnify, defend, and hold harmless Zlavox AI, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your Content

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

If a dispute arises, you agree to first contact us at admin@zlavox.ai to attempt to resolve it informally.

14.2 Binding Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration in accordance with the rules of [arbitration body, e.g., LCIA or AAA]. Arbitration will take place in the United Kingdom, and judgment on the award may be entered in any court of competent jurisdiction.

14.3 Class Action Waiver

You agree to resolve disputes on an individual basis only. You waive any right to participate in class actions, class arbitrations, or representative proceedings.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any legal action not subject to arbitration must be brought in the courts of England and Wales.

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and Zlavox.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

16.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

17. Contact Information

If you have questions or concerns about these Terms, please contact us: